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Return & Refund Policy
Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled, you will receive a full refund.
Please note that once the product has been shipped, we are unable to cancel the order.
Returns
We accept returns within 14 days of receiving your product. To be eligible for a return:
The item must be unused and in the same condition as when you received it.
The item must be returned in its original packaging.
A receipt or proof of purchase is required.
⚠ Please do not send your purchase back to the manufacturer.
Shipping Costs: Customers will only be charged once at most for shipping (including return shipping). No restocking fees will be applied.
Refunds
Once your return is received and inspected, we will send you an email confirming we have received your returned item. You will also be notified whether your refund has been approved or rejected.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Recheck your bank account.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as processing time may vary.
If you have completed all these steps and still have not received your refund, please contact us at service@sakuvo.com.
Return Address
Please contact our Customer Service Team at service@sakuvo.com to request the return address before sending back your product.
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